chez  ·   jad   ·  tsurc   ·  cat   ·  tarquin  ·  cryptoboy Weird People    
journal.terryfroy.com
PhotosWritings
 
admin

post to journal
edit journal entry

archives

june 2004
july 2004
august 2004
september 2004
october 2004
december 2004
  january 2005
february 2005
may 2005
june 2005
november 2005
  january 2006
february 2006
april 2006
may 2006
july 2006
august 2006
september 2006
october 2006
november 2006
  february 2007
april 2007
may 2007
june 2007
july 2007
august 2007
september 2007
october 2007
november 2007
december 2007
  january 2008
march 2008
april 2008
july 2008
november 2008
december 2008
  march 2009
july 2009
august 2009
september 2009
october 2009
november 2009
december 2009
  january 2010
march 2010
may 2010
august 2010
november 2010
  march 2013

contact me

e-mail [pgp key]
homepage
icq

daily news

bbc radio 1
bbc news worldwide

fun stuff

ntk
fuckedcompany.com
bofh archives
the onion

internet oracles

google [usenet]

pc entertainment

c64 radio
project ay
world of spectrum
mame [unix] [wip]
id software
unreal tournament

network stuff

iana
6bone
rfc editor
arin whois
apnic whois
ripe whois

essential software

fedora core
courier mta
pureftpd
user mode linux

seo fun

uk tv abroad
live uk tv
website design lincolnshire
sticky labels

 
Monday, August 31, 2009

Marketing guff...
(posted at 09:43PM BST)

I always enjoy reading the drivel spouted by the companies who we supply or who supply us; for one thing, the technical inaccuracies can keep me chuckling for days on end.

One particular customer, who *doesn't* host with us (for reasons which will become clear later), makes a very big deal about the fact that they consider server uptime to be more important than anything else and their website discloses that they host some rather high-value e-commerce sites.

Maintaining a high server uptime is always a noble gesture and one which we try to assist them with whenever possible; the servers themselves are managed by us but physically hosted by a third party and if anything bad happens to these servers, we get the usual 'Help! Things are broken!' telephone calls and have to sort things out.

For the most part this worked well up until the third party hosting company decided to run their N+1 UPS subsystems to the point where the '+1' UPS was being used to support the day-to-day running of their datacentre; the problems started when a UPS failed and a cascade failure took out a significant part of their internal infrastructure as well as one redundant pair of servers belonging to this customer.

Once they got their UPS equipment fixed, the third party hosting company took this opportunity to *demand* the customer (and us) to physically relocate the hardware from their old datacentre to their new datacentre; upon which I discovered they had placed a breaker on this customers' power feed that would fuse at 5A with the customers' equipment total draw being 4.7A - yep, only 0.3A to go before everything goes buh-bye.

I expressed my concerns at the time and while they were acknowledged by the customer; as far as I can tell, absolutely nothing has been done about it as that is a contractual matter between them and the third party hosting company - so, I'm living comfortably in the knowledge that it is only a matter of time before there is a power outage at that new datacentre and the breaker blows its' fuse - as nothing pulls more amps than three Dell PowerEdge 1750 boxes spinning their fans at full speed on initial powerup.

I would like to add that the third party hosting company is not to blame here as they are supplying 5A and the customer is getting 5A; as far as our own co-lo customers goes, we provision 1A to standard 1U co-lo customers but their power outlet will trip out at 2A (double) to cater for powerup spikes and what-not but will protect their own equipment (and the rest of our customers!) by tripping when it really has to.

The moral of this story: "Don't spend inane amounts of time writing marketing guff, twattering on Twitter, writing pointless 'blog' entries and dedicating paragraphs of text to Google's latest ejaculation until you can get the fundamentals right first."

Thursday, August 27, 2009

Business ethics ?
(posted at 10:53PM BST)

I was very disappointed to learn that a group of business associates (not going to name them!) puts personal profit above customer satisfaction; not through observation on my part but a direct verbal answer to the question from one of the guys at the very top of the company in question.

To say I was disappointed with that answer would be an understatement.

While I have been involved in the ISP business since as early as 1997, I never really took it seriously until 2006 when I made Spilsby Internet Solutions into a full-time business concern with myself as the sole employee.

My business ethos has always been that I've seen enough ISPs and decent businesses run the wrong way to know how *not* to do it; while I am happy to learn from my mistakes, I would rather not make those mistakes if I can avoid it hence why I am eager to learn from the mistakes that others have made because those do not impact me, my business or our customers.

Sure, a business is there to make a profit - but what should it sacrifice to do that ?

My personal opinion is that my business must break even, pay the wages and generate sufficient profit to make the personal stress of running a modern ISP worthwhile - for the most part, it is a labour of love as I generally enjoy the work I do and the people I deal with on a day-to-day basis.

While I am not going to disclose the day-to-day costs and profits of running Spilsby Internet Solutions, I am confident enough to say that our heads are still well and truly above water despite the current economic climate; and I like to think that this is because while we treat profit as a secondary concern to ensuring that customers are happy and we charge them a fair price for the services they receive and the expertise of the individuals who provide assistance when they really need it.

Speaking as the proprietor of a company which has yet to have a single customer terminate their service or migrate away to a competitor within the last 18 months, I am particularly proud that we must be doing something right for all these individuals/businesses to want to stick with us despite the fierce price wars going on in the industry at the moment (especially ADSL-wise!).

So.... should the motive to earn profit come first or second when it comes to the issue of customer satisfaction ?

Answers on a postcard please!

 
slashdot

Honda To Spend $11 Billion On Four EV Factories In North America

TSMC Unveils 1.6nm Process Technology With Backside Power Delivery

Alphabet Shares Jump 14% On Earnings Beat, First-Ever Dividend

Seagate Joins the HDD Price Hike Party, Blames AI for Spike in Demand

Open Sourcing DOS 4

US Teacher Charged With Using AI To Frame Principal With Hate Speech Clip

Garry's Mod Is Taking Down Decades of Nintendo-Related Add-Ons

US 'Know Your Customer' Proposal Will Put an End To Anonymous Cloud Users

Ubuntu 24.04 LTS 'Noble Numbat' Officially Released

Twilio Founder Buys Satire Site 'The Onion'

Stripe To Start Taking Crypto Payments, Starting With USDC Stablecoin

FCC Votes To Restore Net Neutrality Rules

ByteDance Prefers TikTok Shutdown in US if Legal Options Fail, Report Says

New Rule Compels US Coal-Fired Power Plants To Capture Emissions - or Shut Down

iPhone Activation Market Share Hits New Low as Android Dominates

the register

UK's Investigatory Powers Bill to become law despite tech world opposition

45 Drives adds Linux-powered mini PCs, workstations to growing compute lineup

IBM and LzLabs to clash in UK court over Software Defined Mainframe

UK agriculture department slammed for paper pushing despite tech splurges

Help! My mouse climbed a wall and now it doesn't work right

VMware’s end-user compute community told to brace for ‘Omnissa’ shift

Flaws in Chinese keyboard apps leave 750 million users open to snooping, researchers claim

Atlassian loses half its CEOs, but customers stay solid after Server products exit support

Intel excited by PC sales pop and GPU prospects, but investors aren’t because the outlook is poor

What's up with Alphabet and Microsoft lately? Profits, sales – and AI costs

Amazon to blow $11B on cluster of Indiana bit barns

Cops cuff man for allegedly framing colleague with AI-generated hate speech clip

Ring dinged for $5.6M after, among other claims, rogue insider spied on 'pretty girls'

ByteDance 'would rather' torpedo TikTok than sell it off

FCC votes 3-2 to bring net neutrality back from the dead

Detecting drift and dealing with the Silicon Valley mindset

Two cuffed in Samourai Wallet crypto dirty money sting

TSMC says first 1.6nm chips coming in 2026

Spotify claims Apple wants 'tax' for in-app pricing tweak

DARPA's latest toy is a 20-foot, 12-ton tank that drives itself

City council audit trail is an audit fail after disastrous Oracle ERP rollout

SK hynix breaks Q1 revenue records on back of AI boom

Russia, Iran pose most aggressive threat to 2024 elections, say infoseccers

Meta's value plummets as Zuckerberg admits AI needs more time and money

Atos hopes for lifeline as refinancing saga set to drag on into May

Japan's Moon lander makes it through another lunar night

Turns out teaching criminals to write web code keeps them out of prison

Throwflame launches fire-spitting robo-dog from Hell

Microsoft and Amazon's AI ambitions spark regulatory rumble

BMW calls for vendor openness in quest to mine its own processes

Forget the AI doom and hype, let's make computers useful

Indian bank’s IT is so shabby it’s been banned from opening new accounts

Samsung shows off battery tech it says will see you gone in nine minutes

IBM to acquire Hashi for $6.4B, hopes it will boost software biz and Red Hat

Australia’s spies and cops want ‘accountable encryption’ - aka access to backdoors

Governments issue alerts after 'sophisticated' state-backed actor found exploiting flaws in Cisco security boxes

With Run:ai acquisition, Nvidia aims to manage your AI kubes

Apple releases OpenELM, a slightly more accurate LLM

Musk moves Tesla's goalposts, investors happily move shares higher

Shouldn't Teams, Zoom, Slack all interoperate securely for the Feds? Wyden is asking

Now all Windows 11 users are getting adverts to 'make the Start menu great again'

Lenovo and Micron first to implement LPCAMM2 in laptop

Microsoft cannot keep its own security in order, so what hope for its add-ons customers?

US Chamber of Commerce to sue FTC for banning noncompetes in most jobs

Another Boeing whistleblower comes forward – with receipts

Management company settles for $18.4M after nuclear weapons plant staff fudged their timesheets

Google cools on cookie phase-out while regulators chew on plans

US charges Iranians with cyber snooping on government, companies

Oracle changes its tune with HQ move to Music City

Tesla misses the mark on all fronts in quarter of chaos

 

Linux

Apache

PHP