chez  ·   jad   ·  tsurc   ·  cat   ·  tarquin  ·  cryptoboy Weird People    
journal.terryfroy.com
PhotosWritings
 
admin

post to journal
edit journal entry

archives

june 2004
july 2004
august 2004
september 2004
october 2004
december 2004
  january 2005
february 2005
may 2005
june 2005
november 2005
  january 2006
february 2006
april 2006
may 2006
july 2006
august 2006
september 2006
october 2006
november 2006
  february 2007
april 2007
may 2007
june 2007
july 2007
august 2007
september 2007
october 2007
november 2007
december 2007
  january 2008
march 2008
april 2008
july 2008
november 2008
december 2008
  march 2009
july 2009
august 2009
september 2009
october 2009
november 2009
december 2009
  january 2010
march 2010
may 2010
august 2010
november 2010
  march 2013

contact me

e-mail [pgp key]
homepage
icq

daily news

bbc radio 1
bbc news worldwide

fun stuff

ntk
fuckedcompany.com
bofh archives
the onion

internet oracles

google [usenet]

pc entertainment

c64 radio
project ay
world of spectrum
mame [unix] [wip]
id software
unreal tournament

network stuff

iana
6bone
rfc editor
arin whois
apnic whois
ripe whois

essential software

fedora core
courier mta
pureftpd
user mode linux

seo fun

uk tv abroad
live uk tv
website design lincolnshire
sticky labels

 
Monday, August 31, 2009

Marketing guff...
(posted at 09:43PM BST)

I always enjoy reading the drivel spouted by the companies who we supply or who supply us; for one thing, the technical inaccuracies can keep me chuckling for days on end.

One particular customer, who *doesn't* host with us (for reasons which will become clear later), makes a very big deal about the fact that they consider server uptime to be more important than anything else and their website discloses that they host some rather high-value e-commerce sites.

Maintaining a high server uptime is always a noble gesture and one which we try to assist them with whenever possible; the servers themselves are managed by us but physically hosted by a third party and if anything bad happens to these servers, we get the usual 'Help! Things are broken!' telephone calls and have to sort things out.

For the most part this worked well up until the third party hosting company decided to run their N+1 UPS subsystems to the point where the '+1' UPS was being used to support the day-to-day running of their datacentre; the problems started when a UPS failed and a cascade failure took out a significant part of their internal infrastructure as well as one redundant pair of servers belonging to this customer.

Once they got their UPS equipment fixed, the third party hosting company took this opportunity to *demand* the customer (and us) to physically relocate the hardware from their old datacentre to their new datacentre; upon which I discovered they had placed a breaker on this customers' power feed that would fuse at 5A with the customers' equipment total draw being 4.7A - yep, only 0.3A to go before everything goes buh-bye.

I expressed my concerns at the time and while they were acknowledged by the customer; as far as I can tell, absolutely nothing has been done about it as that is a contractual matter between them and the third party hosting company - so, I'm living comfortably in the knowledge that it is only a matter of time before there is a power outage at that new datacentre and the breaker blows its' fuse - as nothing pulls more amps than three Dell PowerEdge 1750 boxes spinning their fans at full speed on initial powerup.

I would like to add that the third party hosting company is not to blame here as they are supplying 5A and the customer is getting 5A; as far as our own co-lo customers goes, we provision 1A to standard 1U co-lo customers but their power outlet will trip out at 2A (double) to cater for powerup spikes and what-not but will protect their own equipment (and the rest of our customers!) by tripping when it really has to.

The moral of this story: "Don't spend inane amounts of time writing marketing guff, twattering on Twitter, writing pointless 'blog' entries and dedicating paragraphs of text to Google's latest ejaculation until you can get the fundamentals right first."

Thursday, August 27, 2009

Business ethics ?
(posted at 10:53PM BST)

I was very disappointed to learn that a group of business associates (not going to name them!) puts personal profit above customer satisfaction; not through observation on my part but a direct verbal answer to the question from one of the guys at the very top of the company in question.

To say I was disappointed with that answer would be an understatement.

While I have been involved in the ISP business since as early as 1997, I never really took it seriously until 2006 when I made Spilsby Internet Solutions into a full-time business concern with myself as the sole employee.

My business ethos has always been that I've seen enough ISPs and decent businesses run the wrong way to know how *not* to do it; while I am happy to learn from my mistakes, I would rather not make those mistakes if I can avoid it hence why I am eager to learn from the mistakes that others have made because those do not impact me, my business or our customers.

Sure, a business is there to make a profit - but what should it sacrifice to do that ?

My personal opinion is that my business must break even, pay the wages and generate sufficient profit to make the personal stress of running a modern ISP worthwhile - for the most part, it is a labour of love as I generally enjoy the work I do and the people I deal with on a day-to-day basis.

While I am not going to disclose the day-to-day costs and profits of running Spilsby Internet Solutions, I am confident enough to say that our heads are still well and truly above water despite the current economic climate; and I like to think that this is because while we treat profit as a secondary concern to ensuring that customers are happy and we charge them a fair price for the services they receive and the expertise of the individuals who provide assistance when they really need it.

Speaking as the proprietor of a company which has yet to have a single customer terminate their service or migrate away to a competitor within the last 18 months, I am particularly proud that we must be doing something right for all these individuals/businesses to want to stick with us despite the fierce price wars going on in the industry at the moment (especially ADSL-wise!).

So.... should the motive to earn profit come first or second when it comes to the issue of customer satisfaction ?

Answers on a postcard please!

 
slashdot

China Hosts First Fully Autonomous AI Robot Football Match

Google Buys 200 Megawatts of Fusion Energy That Doesn't Even Exist Yet

NASA To Stream Rocket Launches and Spacewalks On Netflix

Norwegian Lotto Mistakenly Told Thousands They Were Filthy Rich After Math Error

Windows User Base Shrinks By 400 Million In Three Years

Oracle Inks Cloud Deal Worth $30 Billion a Year

Tumblr's Move To WordPress and Fediverse Integration Is 'On Hold'

CarFax For Used PCs: Hewlett Packard Wants To Give Laptops New Life

Freelancers Using AI Tools Earn 40% More Per Hour Than Peers, Study Says

Apple Loses Bid To Dismiss US Smartphone Monopoly Case

Senate GOP Budget Bill Has Little-Noticed Provision That Could Hurt Your Wi-Fi

Apple Weighs Using Anthropic or OpenAI To Power Siri in Major Reversal

VP.net Promises "Cryptographically Verifiable Privacy"

WordPress CEO Regrets 'Belongs to Me' Comment Amid Ongoing WP Engine Legal Battle

In China, Coins and Banknotes Have All But Disappeared

the register

Oracle just signed one mystery customer that will double its cloud revenue in 2028

US shuts down a string of North Korean IT worker scams

Want a job? Just put 'AI skills' on your resume

AIs have a favorite number, and it's not 42

Google to buy power from fusion energy startup Commonwealth - if they can ever make it work

British IT worker sentenced to seven months after trashing company network

Norwegian lotto mistakenly told thousands they were filthy rich after math error

Scattered Spider crime spree takes flight as focus turns to aviation sector

Northrop Grumman shows SpaceX doesn't have a monopoly on explosions

Mitch Kapor finally completes MIT master's degree after 45-year detour

VMware must support crucial Dutch govt agency as it migrates off the platform, judge rules

Sinaloa drug cartel hired a cybersnoop to identify and kill FBI informants

Microsoft's next Windows 11 update is more 'enablement' than upgrade

Arm muscles into server market – but can't wrestle control from x86 just yet

Deutsche Bahn train hits 405 km/h without falling to bits

Cloud lobby warns EU: Clamp down on water rules and we'll evaporate

Your browser has ad tech's fingerprints all over it, but there's a clean-up squad in town

Junior sysadmin’s first lines of code set off alarms. His next lot crashed the company

Don't pay for AI support failures, says Gradient Labs CEO

DoJ clears HPE to buy Juniper if it sells Instant On Wi-Fi and licenses some code

China claims breakthroughs in classical and quantum computers

Canada orders Chinese CCTV biz Hikvision to quit the country ASAP

It's 2025 and almost half of you are still paying ransomware operators

AI agents get office tasks wrong around 70% of the time, and a lot of them aren't AI at all

Ex-NATO hacker: 'In the cyber world, there's no such thing as a ceasefire'

How to get free software from yesteryear's IT crowd – trick code into thinking it's running on a rival PC

Anthropic chucks chump change at studies on job-killing tech

Crims are posing as insurance companies to steal health records and payment info

Supremes uphold Texas law that forces age-check before viewing adult material

How Broadcom is quietly plotting a takeover of the AI infrastructure market

Uncle Sam wants you – to use memory-safe programming languages

Fed chair Powell says AI is coming for your job

Palantir jumps aboard tech-nuclear bandwagon with software deal

Mars Reconnaissance Orbiter learns new trick at the age of 19: ‘very large rolls’

Cisco punts network-security integration as key for agentic AI

Aloha, you’ve been pwned: Hawaiian Airlines discloses ‘cybersecurity event’

US Department of Defense will stop sending critical hurricane satellite data

So you CAN turn an entire car into a video game controller

Before the megabit: A trip through vintage datacenter networking

Data spill in aisle 5: Grocery giant Ahold Delhaize says 2.2M affected after cyberattack

There's no international protocol on what to do if an asteroid strikes Earth

The network is indeed trying to become the computer

The year of the European Union Linux desktop may finally arrive

Fresh UK postcode tool points out best mobile network in your area

Don't shoot me, I'm only the system administrator!

HPE customers on agentic AI: No, you go first

Starlink helps eight more nations pass 50 percent IPv6 adoption

Australia not banning kids from YouTube – they’ll just have to use mum and dad’s logins

More trouble for authors as Meta wins Llama drama AI scraping case

Back in black: Microsoft Blue Screen of Death is going dark

 

Linux

Apache

PHP